All Systems Operational

Cloud.Local - Your Virtual Data Center Platform ? Operational
Cloud.Local - Hosting - Auckland Operational
Cloud.Local - Veeam Backups - Auckland Operational
Cloud.Local - Management Page - Auckland Operational
Cloud.Local - Hosting - Wellington Operational
Cloud.Local - Veeam Backups - Wellington Operational
Cloud.Local - Management Page - Wellington Operational
Cloud.Local - Hosting - Christchurch Operational
Cloud.Local - Veeam Backups - Christchurch Operational
Cloud.Local - Management Page - Christchurch Operational
Network Services Operational
PlanB Core Network Operational
Guardian Base - Shared Hosted Firewall Operational
Guardian Extend - Highly Redundant Shared Hosted Firewall Operational
Residential Internet Operational
Business Internet Operational
Solarwinds Network Monitoring Operational
FortiManager Management Page Operational
ICONZ - Shared Hosting Firewall Operational
Cellular - 3g/4g Primary and Backup Operational
Voice Platforms Operational
Hosted Voice - CTX (Access4) Operational
Hosted Voice - CTX (Fusion PABX) Operational
Dedicated SIP Trunk Operational
Data Centers Operational
Airedale Data Centre Operational
Albany Data Centre (ALDC) Operational
Christchurch SGS Data Centre Operational
Tarndale Data Centre Operational
Tawa Data Centre Operational
Omega Data Centre Operational
Backup Platforms Operational
Online Backup (CommVault) - Fully Managed Backups Operational
Online Snapshot Platform - Fully managed Shadow Protect backups Operational
Managed Veeam Platform - Fully Managed Veaam Backups Operational
Veeam Cloud Connect (VCC) - Off Site Repository For Veeam Backups Operational
Microsoft 365 Backup Platform - Fully Managed Office 365 Backup Solution Operational
Snapshot Cloud Platform - Off Site Repository For Shadow Protect Backups Operational
Server Replication (DoubleTake) Platform Operational
Object Storage Platforms Operational
Object Storage - CleverSafe ? Operational
Object Storage - VAST Operational
VRA (Versa) - VMWare Hosting Platform - (Our Historic VM Hosting) Operational
Versa VRA - VMWare VM Hosting Platform - Auckland Operational
Versa VRA - VM Management Page - Auckland Operational
Versa VRA - VMWare VM Hosting Platform - Wellington Operational
Versa VRA - VM Management Page - Wellington Operational
Other Internet Services Operational
DNS Services Operational
Windows IIS Web Hosting Operational
Linux Based Web Hosting Operational
Email - Mailbox Hosting - IMAP / POP3 Operational
Email - SMTP - Mail Sending Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Aug 21, 2025

No incidents reported today.

Aug 20, 2025
Emergency Maintenance | T20250819.0054 | Emergency Core Maintenance
Completed - The scheduled maintenance has been completed.
Aug 20, 01:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 23:00 NZST
Scheduled - Description: We will be performing emergency maintenance on a redundant core routing device to resolve a fault. There is no impact expected.
Aug 19, 17:20 NZST
Aug 19, 2025
Aug 18, 2025
T20250813.0031 - Auckland CBD Core Router Capacity Upgrade
Completed - The scheduled maintenance has been completed.
Aug 18, 00:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 20:30 NZST
Scheduled - We are performing further maintenance on the CBD handover to increase capacity, no impact expected - traffic will be routed over a alternate path during the change window.
Aug 15, 18:12 NZST
Aug 17, 2025
Planned Maintenance | T20250808.0011 | Network migration carried out by AU carrier
Completed - The scheduled maintenance has been completed.
Aug 17, 13:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 09:01 NZST
Scheduled - Reason: One of our upstream carrier providers will be carrying out a planned network migration.

Impact: Brief interruptions to browsing of some international destinations for up to a period of 15 minutes during the outage window.
Aug 15, 15:04 NZST
Planned Outage | T20250808.0011 | Network migration carried out by AU carrier
Completed - The scheduled maintenance has been completed.
Aug 17, 13:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 09:00 NZST
Update - We will be undergoing scheduled maintenance during this time.
Aug 15, 15:10 NZST
Update - We will be undergoing scheduled maintenance during this time.
Aug 15, 15:08 NZST
Update - We will be undergoing scheduled maintenance during this time.
Aug 15, 15:05 NZST
Scheduled - Reason: One of our upstream carrier providers will be carrying out a planned network migration.

Impact: Brief interruptions to browsing of some international destinations for up to a period of 15 minutes during the outage window.

Note: this change affects a select group of AU customers who have been notified prior.
Aug 15, 14:30 NZST
Aug 16, 2025

No incidents reported.

Aug 15, 2025

No incidents reported.

Aug 14, 2025
Planned Maintenance | T20250728.0034 | Cloud.Local - vCloud Director upgrades - Auckland
Completed - The scheduled maintenance has been completed.
Aug 14, 22:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 17:00 NZST
Scheduled - Reason: Planned maintenance required in our Cloud.Local Auckland portal to improve performance and stability.

Impact: Access to Cloud.Local portal will be interrupted while this activity it's in progress, customers self-service capabilities will be unavailable, i.e.: update VMs, console access, etc.
Aug 4, 14:31 NZST
T20250813.0031 - Auckland CBD Core Router Capacity Upgrade
Completed - The scheduled maintenance has been completed.
Aug 14, 21:30 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 20:30 NZST
Scheduled - We are performing further maintenance on the CBD handover to increase capacity, no impact expected - traffic will be routed over a alternate path during the change window.
Aug 14, 14:44 NZST
Aug 13, 2025
T20250813.0031 - Auckland CBD Core Router Capacity Upgrade
Completed - The scheduled maintenance has been completed.
Aug 13, 23:30 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 23:00 NZST
Scheduled - We are performing maintenance to increase capactity to one of our core routers in Auckland CBD 23:00 PM tonight, this change is non service impacting.
Aug 13, 16:21 NZST
Aug 12, 2025
Planned Maintenance | T20250728.0021 | Cloud.Local - vCloud Director upgrades - Wellington
Completed - The scheduled maintenance has been completed.
Aug 12, 22:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 17:00 NZST
Scheduled - Reason:
Planned maintenance required in our Cloud.Local Wellington portal to improve performance and stability.

Impact:
Access to Cloud.Local portal will be interrupted while this activity it's in progress, customers self-service capabilities will be unavailable, i.e.: update VMs, console access, etc.
Aug 4, 14:29 NZST
Aug 11, 2025

No incidents reported.

Aug 10, 2025

No incidents reported.

Aug 9, 2025

No incidents reported.

Aug 8, 2025

No incidents reported.

Aug 7, 2025

No incidents reported.

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