All Systems Operational

Cloud.Local - Your Virtual Data Center Platform Operational
Cloud.Local - Hosting - Auckland Operational
Cloud.Local - Veeam Backups - Auckland Operational
Cloud.Local - Management Page - Auckland Operational
Cloud.Local - Hosting - Wellington Operational
Cloud.Local - Veeam Backups - Wellington Operational
Cloud.Local - Management Page - Wellington Operational
Cloud.Local - Hosting - Christchurch Operational
Cloud.Local - Veeam Backups - Christchurch Operational
Cloud.Local - Management Page - Christchurch Operational
Network Services Operational
PlanB Core Network Operational
Guardian Base - Shared Hosted Firewall Operational
Guardian Extend - Highly Redundant Shared Hosted Firewall Operational
Residential Internet Operational
Business Internet Operational
Network Monitoring Operational
FortiManager Management Page Operational
ICONZ - Shared Hosting Firewall Operational
Cellular - 3g/4g Primary and Backup Operational
Voice Platforms Operational
Hosted Voice - CTX (Access4) Operational
Hosted Voice - CTX (Fusion PABX) Operational
Dedicated SIP Trunk Operational
Data Centers Operational
Airedale Data Centre Operational
Albany Data Centre (ALDC) Operational
Christchurch SGS Data Centre Operational
Tarndale Data Centre Operational
Tawa Data Centre Operational
Omega Data Centre Operational
Backup Platforms Operational
Online Backup (CommVault) - Fully Managed Backups Operational
Online Snapshot Platform - Fully managed Shadow Protect backups Operational
Managed Veeam Platform - Fully Managed Veaam Backups Operational
Veeam Cloud Connect (VCC) - Off Site Repository For Veeam Backups Operational
Microsoft 365 Backup Platform - Fully Managed Office 365 Backup Solution Operational
Snapshot Cloud Platform - Off Site Repository For Shadow Protect Backups Operational
Object Storage Platforms Operational
Object Storage - CleverSafe Operational
Object Storage - VAST Operational
Other Internet Services Operational
DNS Services Operational
Windows IIS Web Hosting Operational
Linux Based Web Hosting Operational
Email - Mailbox Hosting - IMAP / POP3 Operational
Email - SMTP - Mail Sending Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Planned Maintenance | CHG0031469 - Guardian Firewall Firmware Upgrade FortiOS 7.2.13 (E01) Mar 12, 2026 21:30 - Mar 13, 2026 02:00 NZDT

Update - We will be undergoing scheduled maintenance during this time.
Mar 10, 2026 - 23:28 NZDT
Scheduled - Dear customer,

Please be advised that Atturra will be performing a firmware upgrade on Guardian Firewall to FortiOS 7.2.13 for specified customers part of E01 batch who have been notified of this change already.


Reference Number: CHG0031469

Affected Services: For specified customers part of E01 batch who have been notified of this change already and/or are using the Guardian firewall service

Maintenance Start Time: 12/03/2026 21:30:00

Maintenance End Time: 13/03/2026 02:00:00

Maintenance Duration: 4 hours 30 minutes

Reason: Several recent CVEs are patched in this new version of FortiOS. This also is a pre-requisite to a planned major version upgrade to 7.4.x

Impact: Impact to customers is not expected.

Contact: Please contact us on, AMS-Faults@atturra.com | 0800 266 846 Option 2 (quote your reference number)
Mar 10, 2026 - 23:00 NZDT

Planned Maintenance | CHG0031469 - Guardian Firewall Firmware Upgrade FortiOS 7.2.13 (E02 & E03 batch) Mar 17, 2026 21:30 - Mar 18, 2026 02:00 NZDT

Update - We will be undergoing scheduled maintenance during this time.
Mar 11, 2026 - 00:38 NZDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 10, 2026 - 23:28 NZDT
Scheduled - Reference Number: CHG0031469

Affected Services: For specified customers part of E02 & E03 batch who have been notified of this change already and/or are using the Guardian firewall service

Maintenance Start Time: 17/03/2026 21:30:00

Maintenance End Time: 18/03/2026 02:00:00

Maintenance Duration: 4 hours 30 minutes

Reason: Several recent CVEs are patched in this new version of FortiOS. This also is a pre-requisite to a planned major version upgrade to 7.4.x

Impact: Impact to customers is not expected.

Contact: Please contact us on, AMS-Faults@atturra.com | 0800 266 846 Option 2 (quote your reference number)
Mar 10, 2026 - 23:27 NZDT

Planned Network Maintenance: Cloud Local – Data Centre Switching Mar 18, 2026 01:00-02:00 NZDT

We will be carrying out planned network maintenance within our Cloud Local environment during the following window:

Maintenance Window:
Wednesday 18th March 01:00 - 02:00

During this time there may be a brief interruption to network connectivity for services hosted in Cloud Local.

If you have any questions or concerns, please let us know.

Kind regards,
Posted on Mar 11, 2026 - 12:44 NZDT

Planned Maintenance | CHG0031469 - Guardian Firewall Firmware Upgrade FortiOS 7.2.13 (E04 & E05 batch) Mar 18, 2026 21:30 - Mar 19, 2026 02:00 NZDT

Update - We will be undergoing scheduled maintenance during this time.
Mar 11, 2026 - 00:45 NZDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 11, 2026 - 00:38 NZDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 11, 2026 - 00:36 NZDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 11, 2026 - 00:36 NZDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 11, 2026 - 00:35 NZDT
Scheduled - Dear customer,

Please be advised that Atturra will be performing a firmware upgrade on Guardian Firewall to FortiOS 7.2.13.

Reference Number: CHG0031469

Affected Services: For specified customers part of E04 & E05 batch who have been notified of this change already and/or are using the Guardian firewall service

Maintenance Start Time: 18/03/2026 21:30:00

Maintenance End Time: 19/03/2026 02:00:00

Maintenance Duration: 4 hours 30 minutes

Reason: Several recent CVEs are patched in this new version of FortiOS. This also is a pre-requisite to a planned major version upgrade to 7.4.x

Impact: Impact to customers is not expected.

Contact: Please contact us on, AMS-Faults@atturra.com | 0800 266 846 Option 2 (quote your reference number)
Mar 11, 2026 - 00:34 NZDT

Planned Maintenance | CHG0031565 - Minor Change - Datacentre Services - Tawa DC Generator Load Test and UPS Preventative Maintenance - March 2026 Mar 21, 2026 08:00-12:00 NZDT

Reference Number: CHG0031565

Affected Services: Datacentre Services

Maintenance Start Time: 21/03/2026 08:00:00 NZDT

Maintenance End Time: 21/03/2026 12:00:00 NZDT

Maintenance Duration: 4 Hours

Reason: Atturra will be conducting the Tawa Data Centre’s quarterly generator load test on Saturday the 21st of March between 8.00am and 12.00pm. In conjunction with this, we will be carrying out UPS maintenance.

Impact: It is not envisaged that this test will affect customers, as the generator will supply power requirements during the test. Should the generator fail during the test period, UPS power will be provided while mains power is immediately restored.

Contact: Please contact us on, 0800 266 846 option 2 | AMS-faults@atturra.com (quote your reference number)
Posted on Mar 11, 2026 - 05:04 NZDT

Planned Maintenance | CHG0031469 - Guardian Firewall Firmware Upgrade FortiOS 7.2.13 (E06 & E07 batch) Mar 24, 2026 21:30 - Mar 25, 2026 02:00 NZDT

Update - We will be undergoing scheduled maintenance during this time.
Mar 11, 2026 - 04:56 NZDT
Scheduled - Reference Number: CHG0031469

Affected Services: For specified customers part of E06 & E07 batch who have been notified of this change already and/or are using the Guardian firewall service

Maintenance Start Time: 24/03/2026 21:30:00

Maintenance End Time: 25/03/2026 02:00:00

Maintenance Duration: 4 hours 30 minutes

Reason: Several recent CVEs are patched in this new version of FortiOS. This also is a pre-requisite to a planned major version upgrade to 7.4.x



Impact: Impact to customers is not expected.



Contact: Please contact us on, AMS-Faults@atturra.com | 0800 266 846 Option 2 (quote your reference number)
Mar 11, 2026 - 04:56 NZDT
Mar 12, 2026

No incidents reported today.

Mar 11, 2026

No incidents reported.

Mar 10, 2026

No incidents reported.

Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026

No incidents reported.

Mar 5, 2026
Hazard notice | CHG0031576 - Albany Data Centre Switch Upgrade
Completed - Part 3 of this work is no longer required - change has been completed
Mar 5, 16:53 NZDT
Scheduled - A software update will be performed on the Albany Data Centre switching, switches are fully redundant and upgrade will be performed to one switch at a time.
Aside from loss of redundancy during each individual upgrade, no impact is expected.
Feb 27, 16:03 NZDT
Mar 4, 2026
Hazard notice | CHG0031576 - Albany Data Centre Switch Upgrade
Completed - The scheduled maintenance has been completed.
Mar 4, 23:30 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 22:00 NZDT
Scheduled - A software update will be performed on the Albany Data Centre switching, switches are fully redundant and upgrade will be performed to one switch at a time.
Aside from loss of redundancy during each individual upgrade, no impact is expected.
Feb 27, 16:02 NZDT
Connectivity issue between CHC vCloud Director to tenant VMs - INC0042689
Resolved - This incident has been resolved.
Mar 4, 11:49 NZDT
Update - We are continuing to investigate this issue.
Mar 4, 11:49 NZDT
Investigating - Connectivity issue between CHC vCloud Director to tenant VMs, Power options and Console access shows error.
Investigation in progress, this does not affect customer workloads, but the ability to make changes through the self-service management portal (Cloud Director) in our Christchurch instance alone.
Mar 4, 10:25 NZDT
Mar 3, 2026
Hazard notice | CHG0031576 - Albany Data Centre Switch Upgrade
Completed - The scheduled maintenance has been completed.
Mar 3, 23:30 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 22:00 NZDT
Scheduled - A software update will be performed on the Albany Data Centre switching, switches are fully redundant and upgrade will be performed to one switch at a time.
Aside from loss of redundancy during each individual upgrade, no impact is expected.
Feb 27, 16:00 NZDT
Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026
Planned Maintenance | CHG0031491 - Minor change - Tarndale Generator Load test
Completed - The scheduled maintenance has been completed.
Feb 28, 13:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 28, 09:00 NZDT
Scheduled - Atturra will be conducting the Tarndale Data Centre generator load test. It is not envisaged that this test will affect customers, as the generator will supply power requirements during the test. Should the generator fail during the test period, UPS power will be provided while mains power is immediately restored
Feb 13, 11:19 NZDT
Feb 27, 2026

No incidents reported.

Feb 26, 2026
Planned Maintenance | CHG0031547 - UPS1A Remedial Maintenance - ALDC - CHG0031547
Completed - The scheduled maintenance has been completed.
Feb 26, 22:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 18:00 NZDT
Scheduled - Atturra will be conducting some remedial UPS maintenance. It is not envisaged that this maintenance will affect customers, as the Albany Data Centre will operate on the backup generator while UPS1A is bypassed for the required maintenance work.

No expected impact to customers.
Feb 19, 15:49 NZDT
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